Shipping policy

PLAYFUL VIBES · DELIVERY INFORMATION

From our suppliers,
to your door.

We fulfill orders through AliExpress suppliers. Your items may ship internationally or arrive in separate parcels.

Shipping destinations & costs

Available delivery options and shipping charges are shown at checkout for your address. Availability can depend on the item, supplier, destination and local restrictions. A country appearing in the selector does not guarantee every item can be delivered there.

Processing & delivery estimates

Dispatch and transit times vary by supplier, shipping method and destination. Where available, check the delivery estimate shown for your order. If no estimate is displayed, contact us before ordering so we can check the item and destination. We do not guarantee a universal delivery timeframe. Customs clearance and carrier delays can affect delivery.

Tracking & separate parcels

Once tracking information is added to your shipment, you can check it using your order-status link. A tracking number may be created before the carrier receives the parcel. Orders from different suppliers may have separate tracking numbers and arrival dates.

Tracking help →

Addresses, customs & import charges

Please check your delivery address carefully before paying. Contact us promptly if it needs correcting; changes may not be possible after dispatch. International orders may be subject to customs checks and import charges. Charges not collected at checkout may be requested by the carrier or customs authority, subject to applicable law.

Delayed, missing or damaged delivery?

Contact us with your order number and the issue. We will review the shipment and help with the appropriate next steps. Your mandatory consumer rights remain unaffected.

Contact customer care Returns & refunds